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Always Look For Solutions Instead Of Saying Sorry
Dec 06, 2017

One urgent order to see how we work tightly with our client

 

Our customer from USA placed an order, we finished the hand made physical sample based on a PDF file, and confirm everything with them, size, shape, color etc.preparing for  molding, the event is urgent and need these 100k pcs delivered in USA on DEC.7th 2017, while the actual production can not be finished and delivered on around 14th, customer asked us to help and deliver at least 5000pcs on 7th, actually it is very difficult for us, while we understand these pieces are for event, they can not be delayed

After a discussion, we came out with the solitions below

1: The client confirm samples by photos and videos, if send the samples to USA, it will take around 3-4 days more

2: From our side, adjust the production schedule and put this order in the urgent line, we start the molding right away without the payment from our client(they paid us 2 days later)

 

Every step in the process is tight and carefull, since we can not make any mistake, otherwise we have no any space to fix, finally we made it under the cooperation of our clients and all the departments involved, we had the products finished(all 100k pieces, not only 50k the client asked)and delivered on DEC. 4th which sent by the fatest FEDEX service, and actually the cost is much over than our budget, while we chose this for urgency, our client is very excited, gratefull and satisfied with the quality and our high-efficiency, in her words, it is a miracle  

 

AIJIE as the sports medal, belt buckle, bottle opener, keychain etc. gifts and promotions supplier, we always work hard to help our clients, since we understand helping others is helping ourselves