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Stainless Steel Casino Ace Card Bottle Opener
Jun 12, 2018

Received an email from our client who bought 100pcs of stainless steel material engraved bottle opener card, they were finished on time and shipped to Israel on 7th, and arrived on June 10th,meet our customer's delivery before June 14th.  while the client emailed us on 10th and advised she is very angry with us due to the unexpected tax and duties for the steel card bottle opener, we were shocked also,the tax is USD 78, even higher than our amount in the invoice, while for any problems, we understand when clients get angry, nothing happen if we just debate with each other, the only solution is facing and solving the problems, we asked the paper from the client and also the broker assited us to confirm it is the truth, then the USD 78 dollars were refund to the client as we promised even we get lost on both of the shipping and personalised card bottle opener


Even the unexpected tax was refunded to the client, while we need to be more carefull on the policies of the corresponding countries, to minus the lost of our company and do not make troubles for our clients 


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